Order Processing & Shipping
Every piece is made on-demand, just for you — so give us a little time to make it right. Orders typically take 3–4 days to fulfill before they ship, plus 3–4 business days in transit depending on your location.
Right now we ship throughout the United States only. International shipping is on the way — join the email list to hear when it lands.
Tracking Your Order
You'll get a tracking link via email as soon as your order ships. You can also check your order status anytime by logging into your account. Questions about tracking or your shipment? Email us at support@therealsendit.com.
My Order Hasn't Arrived
Before you reach out, a few quick checks that solve most delays:
- Double-check your shipping confirmation email for a typo in the delivery address
- Ask your local post office if they're holding it
- Check with neighbors in case the courier left it with them
Still no luck? Email us at support@therealsendit.com with your order number and we'll dig in.
If it turns out the delivery address had a typo on your end, we'll get a replacement order out to you — shipping on that one's at your own cost.
Wrong or Damaged Item
That one's on us. Log into your account within 30 days of delivery and share your order number, what went wrong, and a photo. We'll review it and send a correct replacement — no need to mail anything back.
If you did not create an account at checkout, email support@therealsendit.com.
Returns
We accept returns within 30 days of delivery. Log into your Shop Pay account (or email support@therealsendit.com with your name and order #), submit a return request, and ship the item back to us. Once it's received and reviewed, you can choose store credit or a refund to your original payment method.
Refunds
If you’re not stoked with your order, we will make it right. Once your returned item is received and approved, refunds to your original payment method typically take 5–7 business days to post, depending on your bank. Store credit shows up in your account instantly.
Exchanges
Ordered the wrong size or color? Log into your Shop Pay account (or email support@therealsendit.com with your name and order #) within 30 days of delivery to start an exchange, then ship the original item back to us. Since everything's made on demand, your replacement is produced fresh once we receive the original — usually 3–4 days to fulfill, plus shipping.
Need more order support? Contact us at: