FAQs

It means stop waiting for perfect conditions. Take the trip. Drop in. Launch the idea. Ask the question. Hit publish. Place the order. Send It isn't related just to action sports. It's a mindset.

Nope. "Send It" isn't about what you do. It's about how you do it. Some people send it on a mountain. Some people send it to a meeting, a skate park, or a new city.

The fact that you're asking is suspicious.

Most brands sell just a look. We stand for a mentality. Our products (look awesome AND) are a reminder to stop overthinking and start doing.

People who are here for a good time, not a long explanation. People who say yes more than no. People collecting stories instead of excuses.

We offer a variety of styles and fits. Check the product descriptions and size guide if you're between sizes or have a preference.

Whenever they're ready, Freddy. Join the email list and you'll hear about new drops before everyone else.

order support

No. You can checkout as a guest, or you can login through your Shop Pay account. Keep it mind, it’s easier to manage tracking, returns, and exchanges through a Shop Pay account (set it up at checkout, it only takes a minute.)

If you choose guest checkout, be sure to keep your order #/confirmation email. And if you need order support, you can always reach us at support@therealsendit.com.

Usually, it takes 3–4 days to fulfill an order, after which it's shipped out. The shipping time depends on your location, but can be estimated as 3–4 business days.

We're working on it. For now, we only ship throughout the United States.

Log into your Shop Pay account (if you did not create an account, email support@therealsendit.com) within 30 days of delivery to start a return or exchange. For exchanges, ship the original item back to us — once it's scanned by the mail service, we'll produce your new size fresh and Send It out

We work with an on-demand order fulfillment company with facilities worldwide.

You'll receive a tracking link via email when your order ships out. You can also check your order status by logging into your Shop Pay account. Questions about tracking or your shipment? Contact us at support@therealsendit.com.

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Stop by your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor's, get in touch with us at support@therealsendit.com with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

That one's on us. Log into your account within 30 days of delivery and share your order number, what went wrong, and a photo. We'll review it and send a correct replacement — no need to mail anything back.

If you did not create an account at checkout, email support@therealsendit.com.

We accept returns within 30 days of delivery. Log into your Shop Pay account (or email support@therealsendit.com with your name and order #), submit a return request, and ship the item back to us. Once it's received and reviewed, you can choose store credit or a refund to your original payment method.

Yep. Once your returned item is received and approved, refunds to your original payment method typically take 5–7 business days to post, depending on your bank. Store credit shows up in your account instantly.

Yes. Log into your Shop Pay account (or email support@therealsendit.com with your name and order #) within 30 days of delivery to start an exchange, then ship the original item back to us. Since everything's made on demand, your replacement is produced fresh once we receive the original — usually 3–4 days to fulfill, plus shipping.