FAQs
What does "Send It" actually mean?
It means stop waiting for perfect conditions. Take the trip. Drop in. Launch the idea. Ask the question. Hit publish. Place the order. Send It isn't related just to action sports. It's a mindset.
Do I need to skate, ride, surf, or jump out of airplanes to wear this?
Nope. "Send It" isn't about what you do. It's about how you do it. Some people send it on a mountain. Some people send it to a meeting, a skate park, or a new city.
How do I know if I'm a Send It person?
The fact that you're asking is suspicious.
What's the difference between Send It and every other apparel brand?
Most brands sell just a look. We stand for a mentality. Our products (look awesome AND) are a reminder to stop overthinking and start doing.
Who is The Real Send It for?
People who are here for a good time, not a long explanation. People who say yes more than no. People collecting stories instead of excuses.
How do your shirts fit?
We offer a variety of styles and fits. Check the product descriptions and size guide if you're between sizes or have a preference.
When will new drops be released?
Whenever they're ready, Freddy. Join the email list and you'll hear about new drops before everyone else.
order support
Do I need an account to order?
No. You can checkout as a guest, or you can login through your Shop Pay account. Keep it mind, it’s easier to manage tracking, returns, and exchanges through a Shop Pay account (set it up at checkout, it only takes a minute.)
If you choose guest checkout, be sure to keep your order #/confirmation email. And if you need order support, you can always reach us at support@therealsendit.com.
How long until my order ships?
Usually, it takes 3–4 days to fulfill an order, after which it's shipped out. The shipping time depends on your location, but can be estimated as 3–4 business days.
Do you ship internationally?
We're working on it. For now, we only ship throughout the United States.
What if I order the wrong size?
Log into your Shop Pay account (if you did not create an account, email support@therealsendit.com) within 30 days of delivery to start a return or exchange. For exchanges, ship the original item back to us — once it's scanned by the mail service, we'll produce your new size fresh and Send It out
Where will my order ship from?
We work with an on-demand order fulfillment company with facilities worldwide.
How do I track my order?
You'll receive a tracking link via email when your order ships out. You can also check your order status by logging into your Shop Pay account. Questions about tracking or your shipment? Contact us at support@therealsendit.com.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
- Check your shipping confirmation email for any mistakes in the delivery address
- Ask your local post office if they have your package
- Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor's, get in touch with us at support@therealsendit.com with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
I received a wrong/damaged product, what should I do?
That one's on us. Log into your account within 30 days of delivery and share your order number, what went wrong, and a photo. We'll review it and send a correct replacement — no need to mail anything back.
If you did not create an account at checkout, email support@therealsendit.com.
What's your return policy?
We accept returns within 30 days of delivery. Log into your Shop Pay account (or email support@therealsendit.com with your name and order #), submit a return request, and ship the item back to us. Once it's received and reviewed, you can choose store credit or a refund to your original payment method.
Do you offer refunds?
Yep. Once your returned item is received and approved, refunds to your original payment method typically take 5–7 business days to post, depending on your bank. Store credit shows up in your account instantly.
Can I exchange an item for a different size/color?
Yes. Log into your Shop Pay account (or email support@therealsendit.com with your name and order #) within 30 days of delivery to start an exchange, then ship the original item back to us. Since everything's made on demand, your replacement is produced fresh once we receive the original — usually 3–4 days to fulfill, plus shipping.